The One Show 17th December 2015 again highlighted time taken by HMRC to respond to queries. This followed an admission from Linda Homer, Chief Executive of HMRC, in October that response times were poor and that only half of telephone enquires made between April & June were answered.
Alternative suggestions to use e-mail & Twitter were found by The One Show to be equally ineffective, and a potential barrier to those not familiar with digital media; notably the elderly and potentially poorer tax credit applicants. A Tweet submitted during The One Show, remained unanswered 30 minutes later at the close of broadcasting.
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